SAN FRANCISCO – Facebook and some of its apps, including Instagram and WhatsApp, were down on Monday at the same time for several users who turned to Twitter and other social media platforms to mourn the outage.
The social network and its apps began displaying the error message before noon Eastern Time, users reported. According to the site, all of the company’s apps – Facebook, Instagram, WhatsApp and Facebook Messenger – showed outage reports. downdetector.com, which monitors web traffic and site activity.
Outages for apps aren’t uncommon, but it’s rare for the world’s largest social media company to have so many interconnected apps down at the same time. the company is trying Integrate the underlying technical infrastructure For many years Facebook, WhatsApp and Instagram.
Two Facebook security team members, who spoke on condition of anonymity because they were not authorized to speak publicly, said it was unlikely that a cyberattack caused the issues. That’s because the technology behind the apps was still so different that a single hack was unlikely to affect them all at once.
In a series of tweets, John Graham-Cumming, chief technology officer of Cloudflare, a web infrastructure company, said the problem was likely with Facebook’s servers, which were not letting people connect to sites like Instagram and WhatsApp.
Computers convert websites like facebook.com Mr. Graham-Cumming said that for numerical internal protocol addresses through the system than a phone’s address book. He said Facebook’s issue was the equivalent of removing people’s phone numbers from their names in their address book, making it impossible to call them. Cloudflare provides some of the systems that support Facebook’s Internet infrastructure.
Facebook spokesman Andy Stone said, posted on twitter“We know that some people are having problems accessing our apps and products. We’re working to get things back to normal as soon as possible, and we apologize for any inconvenience caused.”
The hashtag #facebookdown started trending fast on Twitter. Some users said that they were annoyed by the sudden outage, while others scoffed at it.
Facebook’s internal communications platform, Workplace, was also taken down, leaving most employees unable to do their jobs. Two Facebook activists called it the equivalent of “Snow Day.”
Facebook is already doing a lot of investigation. The company is under fire from a whistleblower, Francis Haugen, a former Facebook product manager who collected thousands of pages of internal research and has since distributed them to the news media, lawmakers and regulators. The documents revealed that Facebook was aware of several damages its services were causing.
Ms Haugen, who revealed her identity online and on “60 Minutes” on Sunday, is due to testify in Congress on Tuesday about Facebook’s impact on young users.
Ryan Mack Contributed reporting.
This is a developing story and will be updated.